Tuesday, April 21, 2009

We're 3 for 3....

Well, you just know we crossed the border into Canada on Sunday to attend church and see our granddaughters.

We were hopeful but not surprised when the officer at the inspection booth on our return into the US tore off the orange page from his pad and wrapped it around our passports. He didn't even need to tell me to turn off the ignition and hand him the car keys.

I even offered to walk into the offices without an escort since we knew the drill, but he insisted on accompanying us. He even asked if my husband needed assistance. He was politeness personified.

In fact, every officer on this, our third go-round of secondary inspection in two weeks, was helpful, respectful, professional and even sympathetic to our predicament.

Our passports were taken directly to a supervisor. And while we waited, a second officer approached the counter to let us know that the supervisor was already reviewing our case without us even having to ask and he would come to speak with us just as soon as he could.

Which he did. The officers today restored my faith in the CBP. They felt our distress and our frustration and wanted to help.

Of course, there will never be an explanation for why we have been selected for secondary inspection 3 times in 2 weeks. But at least the supervisor has submitted a report at his end and provided me with an avenue to have the repeated inspections addressed and resolved.

Which I did this morning. Whatever did we do without the internet? I logged onto the DHS TRIP web site (Department of Homeland Security Travel Redress Inquiry Program) filled out the form, told my story, scanned copies of our passports and emailed it all to them.

And just so you know, there are multiple supervisors at a border crossing...just in case you are ever denied access to one....

So we don't know how long this will take to be resolved, but we are feeling hopeful.

And a big "thank you" to the CBP officer who commented last week. Your support meant a lot at a time when we felt totally powerless and frustrated. As we discovered this week, and just as you said, the officer last week was the exception.

2 comments:

grammy said...

That is a pain to have to go thru that every Sunday, but at least they were much nicer this time. I had to go back and read the comment by the officer. That was nice. Helpful info too. Have a great week. We are sunny and warm and finally getting green.

Octamom said...

Here's to hoping that this will quickly get resolved--and I am glad that in the midst of the hassle, you have been treated with respect--

Blessings!